Troubleshooting

macOS keeps asking for permission, or Full Disk Access stays off

Fix repeated macOS permission prompts and a Full Disk Access switch that seems ignored: duplicate copies, stale entries, and quitting and reopening.

By the MoreRoom team, Yando Pte. Ltd.This page as Markdown

In short

  • macOS asks again when the copy of MoreRoom you open isn’t the one you allowed — often a second copy in Downloads or in the disk image. Keep only the one in Applications.
  • Remove MoreRoom from System Settings › Privacy & Security › Full Disk Access with the – button, add it again with +, then quit and reopen MoreRoom.
  • You can always click Scan Without Full Access: MoreRoom then skips protected folders and macOS never asks.

How to reset Full Disk Access for MoreRoom

  1. Keep a single copy Quit MoreRoom. In Finder, search for MoreRoom and move any copy that isn’t in Applications to the Trash. Eject the MoreRoom disk image if it’s mounted.
  2. Remove the old entry Open System Settings › Privacy & Security › Full Disk Access, select MoreRoom and click the – button.
  3. Add it again Click +, choose MoreRoom in the Applications folder, click Open, and make sure its switch is on.
  4. Reopen MoreRoom Open MoreRoom from Applications. Settings › General should now show Full Disk Access: On.

Why macOS asks

macOS protects your Desktop, Documents, Downloads, Photos, Mail, Messages and other apps’ data. An app needs either your permission for each of these places or Full Disk Access for all of them. MoreRoom asks only for Full Disk Access, once — and without it, it doesn’t open those places at all, so macOS shouldn’t ask during a scan.

If you keep getting prompts, or access stays “Off”

Two copies of MoreRoom. macOS gives permissions to one specific copy of an app. If you allowed the copy in Applications but open another one — still in Downloads, or inside the mounted disk image — macOS treats it as a different app. Keep only the copy in Applications.

A stale entry. After an update or a reinstall, the switch in Full Disk Access can point to an old copy. Remove the entry with – and add MoreRoom again with + (steps above).

MoreRoom wasn’t reopened. macOS applies Full Disk Access when the app starts. If macOS offers to quit and reopen MoreRoom after you turn the switch on, accept — or quit it with ⌘Q and open it again.

A prompt for something else. MoreRoom asks macOS for permission to send notifications only when you turn on alerts, and Finder asks for your administrator password only when you uninstall an app owned by the system. Those are expected.

Check the result

Open MoreRoom › Settings… › General: Full Disk Access should say On. The home screen’s “Without Full Disk Access, protected folders are skipped” note disappears.

Still stuck?

Contact us with your MoreRoom and macOS versions, and tell us which prompt you see. On a Mac managed by your company or school, Full Disk Access may be controlled by an administrator: ask them.